Refund policy

Return and refund policy:

The Customer has 14 days from the day of delivery of the Product purchased on the Website to inform the customer service of his/her/its desire to return the Product.

Altered garments are final sales, no returns available.

For any return, the Customer must contact the customer service beforehand via e-mail at hello@lr3-studio.com to inform it of his/her/its decision to use his/her/its right of withdrawal adding the reason. Any parcel returned after the prescribed time frame shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Products are borne by the sender. In order for the customer service to accept the exchange and/or reimbursement, the Product must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice. The Customer shall not have to pay penalties, with the exception of return costs.

LR3 cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

Any return must be made by a traceable method (UPS, FEDEX, DHL, return receipt requested, etc.) and the tracking number must be provided to LR3.

On receipt of the Product returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

In the event the Customer makes a valid use of this right by the Customer, LR3 shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 14 days.